Highest Rated button doesn't work

Listing & Directory WordPress Theme
https://listgo.wiloke.com/
cypruscom
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Highest Rated button doesn't work

Postby cypruscom » Wed Jan 24, 2018 12:03 am Supported Until: Fri Apr 13 11:15:43 +1000 2018

Hi there pirateS,

Been trying to figure this one out. The Highest Rated button doesn't order the listings by the highest rated listing first.

From what I can see, it;s not working on your demo site either: https://listgo.wiloke.com/listing-location/california/

As it is an important feature of the theme, when do you think this can be fixed?

Thank you!

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pirateS
Site Admin
Posts: 6029
Joined: Wed Nov 05, 2014 11:49 am
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Re: Highest Rated button doesn't work

Postby pirateS » Thu Jan 25, 2018 4:15 am

Okay, I will check it.
Thanks

cypruscom
Posts: 70
Joined: Fri Oct 13, 2017 5:19 pm
Contact:

Re: Highest Rated button doesn't work

Postby cypruscom » Fri Jan 26, 2018 2:26 pm Supported Until: Fri Apr 13 11:15:43 +1000 2018

Hello pirateS,

I noticed that in the recent update 1.6.3.3 you mention that the Highest Rated button issue is fixed, however, it is not working on my site.

For example, try clicking the Highest Rated button here:
http://cypruscom.wpengine.com/search-re ... %5B%5D=114

And here:
http://cypruscom.wpengine.com/listing-cat/restaurants/

There are many rated hotels and restaurants rated on my site but the button isn't returning any of them.

Also, if I touch the radius bar, it also returns nothing.

Any idea what's going on here? If you need to troubleshoot from the backend, I made an admin account for you and sent you an email.

Thank you!

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pirateS
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Re: Highest Rated button doesn't work

Postby pirateS » Sat Jan 27, 2018 3:27 am

Hi
1. From the admin sidebar, click on Dashboard -> Updates -> Make sure that all Listgo plugins are up-to-date as well.
2. If you are using Wiloke Service -> Minify Script -> Please re-click on Compress button
3. If you're using CloudFlare service, please log into CloundFlare -> Purge cache
4. If you are using any cache plugin, please flush cache

You can check the demo https://listgo.wiloke.com/listing-cat/coffee/

cypruscom
Posts: 70
Joined: Fri Oct 13, 2017 5:19 pm
Contact:

Re: Highest Rated button doesn't work

Postby cypruscom » Sat Jan 27, 2018 4:02 pm Supported Until: Fri Apr 13 11:15:43 +1000 2018

Hello,

I did all of the above but still there is a problem. It may help to know that everything was imported - listings, users, reviews, claims, so it's possible that the theme doesn't register them as actual reviews.

Here is a message to you from my developer:

Hello,
We are migrating our custom website to your theme. In our effort to migrate reviews and ratings we run the following script.

$listing_id = get_the_ID();

$review_id = wp_insert_post(
array(
'post_title' => $review_title,
'post_content' => $review_content,
'post_status' => 'publish',
'post_type' => 'review',
'post_date_gmt' => $postdate_gmt,
'post_date' => $postdate,
'post_author' => $user_query->results[0]->ID
)
);

global $wpdb;
$tblName = 'wp_wiloke_listgo_reviews';
$wpdb->insert(
$tblName,
array(
'user_ID' => $user_query->results[0]->ID,
'post_ID' => $listing_id,
'review_ID' => $review_id,
'rating' => intval($stars)
),
array(
'%d',
'%d',
'%d',
'%d'
)
);

The reviews and ratings are imported correctly and shown like they should on each listing page.

But the the Highest Rated filter in the listings page is not bringing any results.
Are we doing something wrong?

--

Can you please help me wth this? I've given you access to WP admin and SFTP.

I would really appreciate it as I'm actually about to launch.

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pirateS
Site Admin
Posts: 6029
Joined: Wed Nov 05, 2014 11:49 am
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Re: Highest Rated button doesn't work

Postby pirateS » Mon Jan 29, 2018 12:37 pm

It's easier if you give me your FTP account and WordPress account and the page that is getting this issue as well.
Thank you very much!

cypruscom
Posts: 70
Joined: Fri Oct 13, 2017 5:19 pm
Contact:

Re: Highest Rated button doesn't work

Postby cypruscom » Mon Jan 29, 2018 3:10 pm Supported Until: Fri Apr 13 11:15:43 +1000 2018

Thank you, I've sent you an email with the WP admin and SFTP details, as well as the page(s) where this issue occurs - it's basically all the listing pages.

Thank you in advance for your help. If we solve this, I will be ready to launch the site!

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pirateS
Site Admin
Posts: 6029
Joined: Wed Nov 05, 2014 11:49 am
Contact:

Re: Highest Rated button doesn't work

Postby pirateS » Tue Jan 30, 2018 5:17 am

Hi
I will check it and contact you soon.
Thanks


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