My user subscription status changed automatically to canceled

Listing & Directory WordPress Theme
https://listgo.wiloke.com/
widiarto
Posts: 58
Joined: Thu Sep 28, 2017 1:26 am
Contact:

My user subscription status changed automatically to canceled

Postby widiarto » Wed Dec 06, 2017 12:03 pm Supported Until: Thu Mar 29 15:52:36 +1100 2018

Hi,
My user account subscription automatically changed from active to canceled, i have several times activated again for manually and after several hours they listing going expired and canceled status again. i dont know how can this be happen. Please give me advice. im using ver 1.5.0 listgo
Thanks

Status user subscription canceled
https://prnt.sc/hjoxw3
Status sales blank (even my user has paid and active)
https://prnt.sc/hjp9r4

User avatar
pirateS
Site Admin
Posts: 6254
Joined: Wed Nov 05, 2014 11:49 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby pirateS » Wed Dec 06, 2017 2:18 pm

Hi
1. Please contact me at contact.wiloke@gmail.com, I need to ask some private question.
2. We recommend following https://facebook.com/wilokewp. I posted a tutorial on this subject yestered https://blog.wiloke.com/managing-subscr ... es-listgo/

widiarto
Posts: 58
Joined: Thu Sep 28, 2017 1:26 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby widiarto » Wed Dec 06, 2017 3:25 pm Supported Until: Thu Mar 29 15:52:36 +1100 2018

Hi,
1. I already contact emailed to you
2. Yes, i already follow your instruction and now hope if they subscription not auto changed again to canceled status.
3. im using bank transfer for recurring payment and doesnt has correlation with sales status, (that only affect for non-recurring payment) this my fault ;)
Thanks

User avatar
pirateS
Site Admin
Posts: 6254
Joined: Wed Nov 05, 2014 11:49 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby pirateS » Wed Dec 06, 2017 4:37 pm

@wiloke Supported

widiarto
Posts: 58
Joined: Thu Sep 28, 2017 1:26 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby widiarto » Fri Jan 12, 2018 12:43 pm Supported Until: Thu Mar 29 15:52:36 +1100 2018

HI,
The issues happen again for my new user subscription, after i click "create new invoice" the expired date for listing not show. and after auto fetching he listing going to expired status. please help me for this issues. Thanks

User avatar
pirateS
Site Admin
Posts: 6254
Joined: Wed Nov 05, 2014 11:49 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby pirateS » Sat Jan 13, 2018 10:19 am

Hi
Could you please create a temporary account for me again?
Thanks

widiarto
Posts: 58
Joined: Thu Sep 28, 2017 1:26 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby widiarto » Sat Jan 13, 2018 3:38 pm Supported Until: Thu Mar 29 15:52:36 +1100 2018

Hi
Already sent to your email. Thanks

widiarto
Posts: 58
Joined: Thu Sep 28, 2017 1:26 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby widiarto » Mon Jan 15, 2018 10:44 pm Supported Until: Thu Mar 29 15:52:36 +1100 2018

HI,
Please help me, i got complaint from my client because they listing not available when they check :shock: Thanks

User avatar
pirateS
Site Admin
Posts: 6254
Joined: Wed Nov 05, 2014 11:49 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby pirateS » Tue Jan 16, 2018 10:36 pm

Hi
Our developer is checking this issue.
Thanks

widiarto
Posts: 58
Joined: Thu Sep 28, 2017 1:26 am
Contact:

Re: My user subscription status changed automatically to canceled

Postby widiarto » Tue Jan 16, 2018 10:47 pm Supported Until: Thu Mar 29 15:52:36 +1100 2018

Hi,
Ok, let me know if there any conflict or bug. I already manually published their listing from admin backend so the listing do not expired again, but their subscription status still canceled. this screenshot for session details after i activated again and again but renew date not appear
http://prntscr.com/i1bbag/
Thanks


Return to “ListGo”

Who is online

Users browsing this forum: Google [Bot] and 3 guests